The man's side of it!

Saturday morning I called Sorrentino Roofing three times. I have been trying to get them back to fix a leak they left in my roof, The guy never returns my calls. I have left an untold number of messages which just kept getting more and more angry and even somewhat threatening (for legal action that is!)

On the third try the owner finally picked up. He agreed (promised) to send his cousin over on Sunday to fix the roof. Sunday was beautiful all day, the cousin finally shows up at three in the afternoon and tells me he has to finish the job he is on but promises to be there between two and four in the afternoon. I reluctantly agreed and then went back in the house.Then I saw on the news that we were in for another storm and I figured that the roofers would never show up now.

This morning Cassie and I took Kristin to the doctor, and when we drove down our street guess who drove by heading for our house? Yup, the roofers! They said between two and four in the afternoon but came at eleven in the morning. Cassie asked if I wanted to turn around and go back but I said no, those guys know what they need to do, and besides, Linda, Billy and Heidi were there with instructions to give them on what needed to be done.

After the doctor Kristin wanted to get her hair cut and that took two hours, (She had it streaked with red) so we didn't get home until three PM. I went into the back yard to check to make sure they did what they were supposed to and from the ground everything looked ok. Now we have to wait for another rainstorm to make sure there are no more leaks.

home improvement contractors are the 3rd most complained about industry and it's very difficult to find the best. We found an electrical contractor we trust, Dan Wood of Brownie Electrical. But we have had no luck with home improvement or roofing contractors.

Continue reading to see the best way to choose a contractor. (I wish I read this before I choose mine)

How to choose your contractor
by Thomas Kral

Let's face it. you can't always do it yourself. Some times you will need to hire a professional home improvement contractor. They are not all the same and the following paragraphs will help you choose the right one!

The first thing is choosing who to come out to your house and provide you with estimates. You can find contractors many ways. I suggest asking friends if they have had any similar work and who they used. I also suggest asking the Better Business Bureau for someone local. There are referral services, especially on the internet, that pre-screen their contractors. There is always the Phone book, if the first suggestions don't pan out.

When you are calling for an estimate, ask if they offer free estimates. Most contractors will give out free estimates. Call several contractors. Your goal is to at least have three estimates to choose from when making your decision. When contacting a contractor for an estimate you will need to qualify them. Ask if they provide the service you need. Ask if they have liability insurance and workman's compensation. Ask if they have a license, if required in your area. If they answer No to ANY of these requirements, thank them for their time and move on.

When speaking with contractors, either in person or over the phone, you should take notes. Use a separate sheet of paper for each contractor's notes so you don't become confused who said what. If you don't understand something, swallow your pride and ask for clarification on the topic. Tell the contractor your goals for the project and ask his advice of the best way to achieve those goals.

Ask for an estimate from the contractor. Always demand this estimate in writing. Ask the contractor to include any statements he may have verbally made such as, "this will last ten years" or "we apply two coats". Your written estimate should be detailed. If you have a question, ask. If you want a revision then ask for one. This estimate will become a binding contract once you sign it. Leave nothing to interpretation.

It is important to not allow the contractor to sell you on the spot. You need time to compare his estimate to your other estimates and do some research. Always obtain at least three estimates. I suggest more than three if you have the time. When comparing the estimates look at more than price. Price is the last thing you should be concerned with because it's not what you pay it's what you get. Contractor ABC may be trying to sell you a poor quality job for a high cost, while Contractor XYZ may be trying to sell you a high quality job at a moderate cost. You have to compare "scopes of work". This is why you need a detailed estimate. You can not make a decision until all contractors are bidding for the same scope of work.

Always ask for proof of insurances and licenses. If the contractor has them he should have no problem providing them to you. This is not an option, always insist on written documentation. Always ask to see similar work. Don' t settle for pictures, demand addresses. Ask to speak to past customers.

Investigate, Investigate, Investigate. The Attorney General of Illinois lists home improvement contractors as the 3rd most complained about industry in Illinois. This is because home owners make un-educated decisions based on lowest bidder and are upset when they find out why the bid they choose was the lowest. Call the insurance company listed on the certificate that was provided to you. Make sure the policy hasn't lapsed. Call the state licensing board. Make sure the license wasn't revoked or forged. Drive by these addresses and take a look, if it's exterior work. Check with the Better Business Bureau, Attorney General, Chamber of Commerce or any affiliations local contractors may have and ask if the contractors have any complaints.

Now you know you are dealing with reputable contractors. Now you know all contractors are bidding to do the same work. Who do you choose? Do you think it is safe to go with the lowest price? Maybe; But who has the better warranty? Who has more experience with this type of work? Who took the time to really make sure you understood the process? Who do you feel more comfortable speaking with? Do you have a hard time contacting any of these contractors? If you have a hard time in the sales process, image the response (or lack of response) you will get if you make a warranty claim!

How far apart are these proposals in price? If they are all essentially the same scope of work by legitimate contractors then they should all pretty much be in the same ball park money figure. If not, you have to ask yourself why.

After you have qualified all of your potential contractors, you know they are all worthy of your business, the contractor that earns your business is the one you trust the most. TRUST.

I wish we'd read this article before we met Joe Cline! :P

metal roofing